707 lines
40 KiB
XML
707 lines
40 KiB
XML
<?xml version="1.0" encoding="utf-8" ?>
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<otrs_config version="2.0" init="Config">
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<Setting Name="Frontend::Module###AgentTicketAddtlITSMField" Required="0" Valid="1">
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<Description Translatable="1">Frontend module registration for the agent interface.</Description>
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<Navigation>Frontend::Agent::ModuleRegistration</Navigation>
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<Value>
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<Item ValueType="FrontendRegistration">
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<Hash>
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<Item Key="Group">
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<Array>
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</Array>
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</Item>
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<Item Key="GroupRo">
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<Array>
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</Array>
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</Item>
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<Item Key="Description" Translatable="1">Additional ITSM ticket fields.</Item>
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<Item Key="Title" Translatable="1">Additional ITSM Fields</Item>
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<Item Key="NavBarName">Ticket</Item>
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</Hash>
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</Item>
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</Value>
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</Setting>
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<Setting Name="Loader::Module::AgentTicketAddtlITSMField###003-ITSMTicket" Required="0" Valid="1">
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<Description Translatable="1">Loader module registration for the agent interface.</Description>
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<Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
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<Value>
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<Hash>
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<Item Key="JavaScript">
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<Array>
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<Item>Core.Agent.TicketAction.js</Item>
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<Item>Core.Agent.TicketActionCommon.js</Item>
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<Item>Core.Agent.TicketFormDraft.js</Item>
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<Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
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</Array>
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</Item>
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</Hash>
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</Value>
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</Setting>
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<Setting Name="Frontend::Module###AgentTicketDecision" Required="0" Valid="1">
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<Description Translatable="1">Frontend module registration for the agent interface.</Description>
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<Navigation>Frontend::Agent::ModuleRegistration</Navigation>
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<Value>
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<Item ValueType="FrontendRegistration">
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<Hash>
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<Item Key="Group">
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<Array>
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</Array>
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</Item>
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<Item Key="GroupRo">
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<Array>
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</Array>
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</Item>
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<Item Key="Description" Translatable="1">Ticket decision.</Item>
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<Item Key="Title" Translatable="1">Decision</Item>
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<Item Key="NavBarName">Ticket</Item>
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</Hash>
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</Item>
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</Value>
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</Setting>
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<Setting Name="Loader::Module::AgentTicketDecision###003-ITSMTicket" Required="0" Valid="1">
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<Description Translatable="1">Loader module registration for the agent interface.</Description>
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<Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
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<Value>
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<Hash>
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<Item Key="JavaScript">
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<Array>
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<Item>Core.Agent.TicketAction.js</Item>
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<Item>Core.Agent.TicketActionCommon.js</Item>
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<Item>Core.Agent.TicketFormDraft.js</Item>
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<Item>ITSM.Agent.ITSMIncidentProblemManagement.js</Item>
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</Array>
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</Item>
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</Hash>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::MenuModule###315-AddtlITSMField" Required="0" Valid="1">
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<Description Translatable="1">Shows a link in the menu to modify additional ITSM fields in the ticket zoom view of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
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<Value>
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<Hash>
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<Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
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<Item Key="Name" Translatable="1">Additional ITSM Fields</Item>
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<Item Key="Description" Translatable="1">Change the ITSM fields!</Item>
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<Item Key="Action">AgentTicketAddtlITSMField</Item>
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<Item Key="Link">Action=AgentTicketAddtlITSMField;TicketID=[% Data.TicketID | html %]</Item>
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<Item Key="Target"></Item>
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<Item Key="PopupType">TicketAction</Item>
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</Hash>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::MenuModule###420-Decision" Required="0" Valid="1">
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<Description Translatable="1">Shows a link in the menu to change the decision of a ticket in its zoom view of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
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<Value>
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<Hash>
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<Item Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
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<Item Key="Name" Translatable="1">Decision</Item>
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<Item Key="Description" Translatable="1">Add a decision!</Item>
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<Item Key="Action">AgentTicketDecision</Item>
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<Item Key="Link">Action=AgentTicketDecision;TicketID=[% Data.TicketID | html %]</Item>
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<Item Key="Target"></Item>
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<Item Key="PopupType">TicketAction</Item>
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</Hash>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Permission" Required="1" Valid="1">
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<Description Translatable="1">Required permissions to use the additional ITSM field screen in the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="String" ValueRegex="">rw</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###RequiredLock" Required="0" Valid="1">
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<Description Translatable="1">Defines if a ticket lock is required in the additional ITSM field screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###TicketType" Required="0" Valid="1">
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<Description Translatable="1">Sets the ticket type in the additional ITSM field screen of the agent interface (Ticket::Type needs to be activated).</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Service" Required="0" Valid="1">
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<Description Translatable="1">Sets the service in the additional ITSM field screen of the agent interface (Ticket::Service needs to be activated).</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###ServiceMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if service must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###SLAMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Queue" Required="0" Valid="1">
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<Description Translatable="1">Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###QueueMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if queue must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Owner" Required="0" Valid="1">
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<Description Translatable="1">Sets the ticket owner in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###OwnerMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Responsible" Required="0" Valid="1">
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<Description Translatable="1">Sets the ticket responsible in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###ResponsibleMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
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<Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###State" Required="0" Valid="1">
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<Description Translatable="1">If a note is added by an agent, sets the state of a ticket in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###StateMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if state must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###StateType" Required="1" Valid="1">
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<Description Translatable="1">Defines the next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Array>
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<Item Translatable="1">open</Item>
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<Item Translatable="1">closed</Item>
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<Item Translatable="1">pending reminder</Item>
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<Item Translatable="1">pending auto</Item>
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</Array>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###StateDefault" Required="0" Valid="0">
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<Description Translatable="1">Defines the default next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Note" Required="0" Valid="1">
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<Description Translatable="1">Allows adding notes in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###NoteMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Subject" Required="0" Valid="1">
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<Description Translatable="1">Defines the default subject of a note in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="String" ValueRegex=""></Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Body" Required="0" Valid="1">
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<Description Translatable="1">Defines the default body of a note in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Textarea"></Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###InvolvedAgent" Required="0" Valid="0">
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<Description Translatable="1">Shows a list of all the involved agents on this ticket, in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###InformAgent" Required="0" Valid="0">
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<Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###IsVisibleForCustomerDefault" Required="0" Valid="1">
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<Description Translatable="1">Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Priority" Required="0" Valid="0">
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<Description Translatable="1">Shows the ticket priority options in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###PriorityDefault" Required="0" Valid="0">
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<Description Translatable="1">Defines the default ticket priority in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###Title" Required="0" Valid="1">
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<Description Translatable="1">Shows the title fields in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">1</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###FormDraft" Required="0" Valid="1">
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<Description Translatable="1">Allows to save current work as draft in the ticket note screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">1</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###HistoryType" Required="0" Valid="1">
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<Description Translatable="1">Defines the history type for the additional ITSM field screen action, which gets used for ticket history.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="String" ValueRegex="">AddNote</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###HistoryComment" Required="0" Valid="1">
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<Description Translatable="1">Defines the history comment for the additional ITSM field screen action, which gets used for ticket history.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="String" ValueRegex="">%%FreeText</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField" Required="0" Valid="1">
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<Description Translatable="1">Dynamic fields shown in the additional ITSM field screen of the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Hash>
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<DefaultItem ValueType="Select">
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<Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
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<Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
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<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
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</DefaultItem>
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<Item Key="ITSMRepairStartTime" SelectedID="1"></Item>
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<Item Key="ITSMRecoveryStartTime" SelectedID="1"></Item>
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<Item Key="ITSMDueDate" SelectedID="1"></Item>
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</Hash>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketAddtlITSMField###ShowIncidentState" Required="1" Valid="1">
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<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketAddtlITSMField</Navigation>
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<Value>
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<Item ValueType="Checkbox">1</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###Permission" Required="1" Valid="1">
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<Description Translatable="1">Required permissions to use the decision screen in the agent interface.</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="String" ValueRegex="">rw</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###RequiredLock" Required="0" Valid="1">
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<Description Translatable="1">Defines if a ticket lock is required in the decision screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###TicketType" Required="0" Valid="1">
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<Description Translatable="1">Sets the ticket type in the decision screen of the agent interface (Ticket::Type needs to be activated).</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###Service" Required="0" Valid="1">
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<Description Translatable="1">Sets the service in the decision screen of the agent interface (Ticket::Service needs to be activated).</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###ServiceMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if service must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###SLAMandatory" Required="0" Valid="1">
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<Description Translatable="1">Sets if SLA must be selected by the agent.</Description>
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<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
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<Value>
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<Item ValueType="Checkbox">0</Item>
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</Value>
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</Setting>
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<Setting Name="Ticket::Frontend::AgentTicketDecision###Queue" Required="0" Valid="1">
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<Description Translatable="1">Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###QueueMandatory" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets if queue must be selected by the agent.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Owner" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets the ticket owner in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###OwnerMandatory" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets if ticket owner must be selected by the agent.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Responsible" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets the ticket responsible in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###ResponsibleMandatory" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets if ticket responsible must be selected by the agent.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###State" Required="0" Valid="1">
|
|
<Description Translatable="1">If a note is added by an agent, sets the state of a ticket in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###StateMandatory" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets if state must be selected by the agent.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###StateType" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines the next state of a ticket after adding a note, in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Array>
|
|
<Item Translatable="1">open</Item>
|
|
<Item Translatable="1">closed</Item>
|
|
<Item Translatable="1">pending reminder</Item>
|
|
<Item Translatable="1">pending auto</Item>
|
|
</Array>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###StateDefault" Required="0" Valid="0">
|
|
<Description Translatable="1">Defines the default next state of a ticket after adding a note, in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Entity" ValueEntityType="State" ValueRegex="">open</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Note" Required="0" Valid="1">
|
|
<Description Translatable="1">Allows adding notes in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###NoteMandatory" Required="0" Valid="1">
|
|
<Description Translatable="1">Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Subject" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines the default subject of a note in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="String" ValueRegex=""></Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Body" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines the default body of a note in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Textarea"></Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###InvolvedAgent" Required="0" Valid="0">
|
|
<Description Translatable="1">Shows a list of all the involved agents on this ticket, in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###InformAgent" Required="0" Valid="0">
|
|
<Description Translatable="1">Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###IsVisibleForCustomerDefault" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Priority" Required="0" Valid="0">
|
|
<Description Translatable="1">Shows the ticket priority options in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###PriorityDefault" Required="0" Valid="0">
|
|
<Description Translatable="1">Defines the default ticket priority in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###Title" Required="0" Valid="1">
|
|
<Description Translatable="1">Shows the title fields in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">0</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###FormDraft" Required="0" Valid="1">
|
|
<Description Translatable="1">Allows to save current work as draft in the ticket note screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###HistoryType" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines the history type for the decision screen action, which gets used for ticket history.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="String" ValueRegex="">AddNote</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###HistoryComment" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines the history comment for the decision screen action, which gets used for ticket history.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="String" ValueRegex="">%%Note</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###DynamicField" Required="0" Valid="1">
|
|
<Description Translatable="1">Dynamic fields shown in the decision screen of the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<DefaultItem ValueType="Select">
|
|
<Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
|
|
<Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
|
|
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled and required</Item>
|
|
</DefaultItem>
|
|
<Item Key="ITSMDecisionResult" SelectedID="1"></Item>
|
|
<Item Key="ITSMDecisionDate" SelectedID="1"></Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketDecision###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketDecision</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Stats::DynamicObjectRegistration###ITSMTicketFirstLevelSolutionRate" Required="0" Valid="1">
|
|
<Description Translatable="1">Enables the stats module to generate statistics about the average of ITSM ticket first level solution rate.</Description>
|
|
<Navigation>Core::Stats</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="Module">Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Stats::DynamicObjectRegistration###ITSMTicketSolutionTimeAverage" Required="0" Valid="1">
|
|
<Description Translatable="1">Enables the stats module to generate statistics about the average of ITSM ticket solution.</Description>
|
|
<Navigation>Core::Stats</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="Module">Kernel::System::Stats::Dynamic::ITSMTicketSolutionTimeAverage</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketPhone###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketPhoneNew</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketEmail###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketEmailNew</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketClose###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketClose</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketFreeText###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketFreeText</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketNote###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketNote</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketOwner###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketOwner</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketPending###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketPending</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketPriority###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketPriority</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Ticket::Frontend::AgentTicketResponsible###ShowIncidentState" Required="1" Valid="1">
|
|
<Description Translatable="1">Defines if the service incident state should be shown during service selection in the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::View::TicketResponsible</Navigation>
|
|
<Value>
|
|
<Item ValueType="Checkbox">1</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="ACLKeysLevel3::Actions###100-Default-ITSM" Required="0" Valid="1">
|
|
<Description Translatable="1">Defines which items are available for 'Action' in third level of the ACL structure.</Description>
|
|
<Navigation>Core::Ticket::ACL</Navigation>
|
|
<Value>
|
|
<Array>
|
|
<Item>AgentTicketAddtlITSMField</Item>
|
|
<Item>AgentTicketDecision</Item>
|
|
</Array>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Frontend::Module###AgentITSMIncidentProblemManagement" Required="0" Valid="1">
|
|
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
|
|
<Navigation>Frontend::Agent::ModuleRegistration</Navigation>
|
|
<Value>
|
|
<Item ValueType="FrontendRegistration">
|
|
<Hash>
|
|
<Item Key="Group">
|
|
<Array>
|
|
</Array>
|
|
</Item>
|
|
<Item Key="GroupRo">
|
|
<Array>
|
|
</Array>
|
|
</Item>
|
|
<Item Key="Description" Translatable="1">Module to dynamically show the service incident state and to calculate the priority.</Item>
|
|
<Item Key="Title" Translatable="1">Service Incident State and Priority Calculation</Item>
|
|
<Item Key="NavBarName">Ticket</Item>
|
|
</Hash>
|
|
</Item>
|
|
</Value>
|
|
</Setting>
|
|
<Setting Name="Frontend::Output::FilterElementPost###ITSMIncidentProblemManagement" Required="0" Valid="1">
|
|
<Description Translatable="1">Modifies the display order of the dynamic field ITSMImpact and other things.</Description>
|
|
<Navigation>Frontend::Base::OutputFilter</Navigation>
|
|
<Value>
|
|
<Hash>
|
|
<Item Key="Module">Kernel::Output::HTML::FilterElementPost::ITSMIncidentProblemManagement</Item>
|
|
<Item Key="Debug">0</Item>
|
|
<Item Key="Templates">
|
|
<Hash>
|
|
<Item Key="AgentTicketPhone">1</Item>
|
|
<Item Key="AgentTicketEmail">1</Item>
|
|
<Item Key="AgentTicketClose">1</Item>
|
|
<Item Key="AgentTicketFreeText">1</Item>
|
|
<Item Key="AgentTicketNote">1</Item>
|
|
<Item Key="AgentTicketOwner">1</Item>
|
|
<Item Key="AgentTicketPending">1</Item>
|
|
<Item Key="AgentTicketPriority">1</Item>
|
|
<Item Key="AgentTicketResponsible">1</Item>
|
|
<Item Key="AgentTicketAddtlITSMField">1</Item>
|
|
<Item Key="AgentTicketDecision">1</Item>
|
|
<Item Key="AgentTicketZoom">1</Item>
|
|
</Hash>
|
|
</Item>
|
|
</Hash>
|
|
</Value>
|
|
</Setting>
|
|
</otrs_config>
|