83 lines
1.9 KiB
Perl
83 lines
1.9 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::Ticket::Event::ForceState;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::System::Log',
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'Kernel::System::Ticket',
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);
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for (qw(Data Event Config)) {
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if ( !$Param{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_!"
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);
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return;
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}
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}
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for (qw(TicketID)) {
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if ( !$Param{Data}->{$_} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $_ in Data!"
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);
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return;
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}
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}
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# get ticket object
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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my %Ticket = $TicketObject->TicketGet(
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TicketID => $Param{Data}->{TicketID},
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UserID => $Param{UserID},
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DynamicFields => 0,
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);
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# should I unlock a ticket after move?
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return 1 if lc $Ticket{Lock} ne 'lock';
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# set now state
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OLDSTATE:
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for my $OldState ( sort keys %{ $Param{Config} } ) {
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next OLDSTATE if !$OldState;
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next OLDSTATE if $OldState ne $Ticket{State};
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$TicketObject->TicketStateSet(
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TicketID => $Param{Data}->{TicketID},
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State => $Param{Config}->{$OldState},
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SendNoNotification => 1,
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UserID => 1,
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);
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}
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return 1;
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}
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1;
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