520 lines
12 KiB
Perl
520 lines
12 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::System::LinkObject::Service;
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use strict;
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use warnings;
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our @ObjectDependencies = (
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'Kernel::Config',
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'Kernel::System::Group',
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'Kernel::System::Log',
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'Kernel::System::Service',
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'Kernel::Language',
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);
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=head1 NAME
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Kernel::System::LinkObject::Service
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=head1 DESCRIPTION
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Service backend for the service link object.
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=head1 PUBLIC INTERFACE
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=cut
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=head2 new()
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create an object
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use Kernel::System::ObjectManager;
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local $Kernel::OM = Kernel::System::ObjectManager->new();
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my $LinkObjectServiceObject = $Kernel::OM->Get('Kernel::System::LinkObject::Service');
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=cut
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sub new {
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my ( $Type, %Param ) = @_;
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# allocate new hash for object
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my $Self = {};
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bless( $Self, $Type );
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return $Self;
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}
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=head2 LinkListWithData()
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fill up the link list with data
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$Success = $LinkObjectBackend->LinkListWithData(
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LinkList => $HashRef,
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UserID => 1,
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);
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=cut
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sub LinkListWithData {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(LinkList UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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# check link list
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if ( ref $Param{LinkList} ne 'HASH' ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => 'LinkList must be a hash reference!',
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);
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return;
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}
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for my $LinkType ( sort keys %{ $Param{LinkList} } ) {
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for my $Direction ( sort keys %{ $Param{LinkList}->{$LinkType} } ) {
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SERVICEID:
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for my $ServiceID ( sort keys %{ $Param{LinkList}->{$LinkType}->{$Direction} } ) {
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# get service data
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my %ServiceData = $Kernel::OM->Get('Kernel::System::Service')->ServiceGet(
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ServiceID => $ServiceID,
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IncidentState => 1,
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UserID => $Param{UserID},
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);
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# remove id from hash if no service data was found
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if ( !%ServiceData ) {
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delete $Param{LinkList}->{$LinkType}->{$Direction}->{$ServiceID};
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next SERVICEID;
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}
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# add service data
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$Param{LinkList}->{$LinkType}->{$Direction}->{$ServiceID} = \%ServiceData;
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}
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}
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}
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return 1;
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}
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=head2 ObjectPermission()
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checks read permission for a given object and UserID.
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$Permission = $LinkObject->ObjectPermission(
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Object => 'Service',
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Key => 123,
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UserID => 1,
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);
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=cut
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sub ObjectPermission {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Object Key UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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# check module registry of AgentITSMServiceZoom
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my $ModuleReg = $Kernel::OM->Get('Kernel::Config')->Get('Frontend::Module')->{AgentITSMServiceZoom};
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# do not grant access if frontend module is not registered
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return if !$ModuleReg;
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# grant access if module permisson has no Group or GroupRo defined
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if ( !$ModuleReg->{GroupRo} && !$ModuleReg->{Group} ) {
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return 1;
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}
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PERMISSION:
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for my $Permission (qw(GroupRo Group)) {
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next PERMISSION if !$ModuleReg->{$Permission};
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next PERMISSION if ref $ModuleReg->{$Permission} ne 'ARRAY';
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for my $Group ( @{ $ModuleReg->{$Permission} } ) {
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# get the group id
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my $GroupID = $Kernel::OM->Get('Kernel::System::Group')->GroupLookup( Group => $Group );
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my $Type;
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if ( $Permission eq 'GroupRo' ) {
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$Type = 'ro';
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}
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elsif ( $Permission eq 'Group' ) {
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$Type = 'rw';
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}
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# get user groups, where the user has the appropriate privilege
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my %Groups = $Kernel::OM->Get('Kernel::System::Group')->GroupMemberList(
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UserID => $Param{UserID},
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Type => $Type,
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Result => 'HASH',
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);
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# grant access if agent is a member in the group
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return 1 if $Groups{$GroupID};
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}
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}
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return;
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}
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=head2 ObjectDescriptionGet()
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return a hash of object descriptions
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Return
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%Description = (
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Normal => "Service ServiceName",
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Long => "Service ParentService::ServiceName",
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);
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%Description = $LinkObject->ObjectDescriptionGet(
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Key => 123,
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UserID => 1,
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);
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=cut
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sub ObjectDescriptionGet {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Object Key UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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my $ServiceStrg = $Kernel::OM->Get('Kernel::Language')->Translate('Service');
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# create description
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my %Description = (
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Normal => $ServiceStrg,
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Long => $ServiceStrg,
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);
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return %Description if $Param{Mode} && $Param{Mode} eq 'Temporary';
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# get service
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my %Service = $Kernel::OM->Get('Kernel::System::Service')->ServiceGet(
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ServiceID => $Param{Key},
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IncidentState => 0,
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UserID => 1,
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);
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return if !%Service;
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# create description
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%Description = (
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Normal => $ServiceStrg . " '$Service{NameShort}'",
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Long => $ServiceStrg . " '$Service{Name}'",
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);
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return %Description;
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}
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=head2 ObjectSearch()
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return a hash list of the search results
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Returns:
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$SearchList = {
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NOTLINKED => {
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Source => {
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12 => $DataOfItem12,
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212 => $DataOfItem212,
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332 => $DataOfItem332,
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},
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},
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};
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$SearchList = $LinkObjectBackend->ObjectSearch(
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SearchParams => $HashRef, # (optional)
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UserID => 1,
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);
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=cut
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sub ObjectSearch {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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if ( !$Param{UserID} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => 'Need UserID!',
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);
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return;
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}
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# set default params
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$Param{SearchParams} ||= {};
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# add wildcards
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my %Search;
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if ( $Param{SearchParams}->{Name} ) {
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$Search{Name} = '*' . $Param{SearchParams}->{Name} . '*';
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}
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# search the services
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my @ServiceIDs = $Kernel::OM->Get('Kernel::System::Service')->ServiceSearch(
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%{ $Param{SearchParams} },
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%Search,
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Limit => 50,
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UserID => $Param{UserID},
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);
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my %SearchList;
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SERVICEID:
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for my $ServiceID (@ServiceIDs) {
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# get service data
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my %ServiceData = $Kernel::OM->Get('Kernel::System::Service')->ServiceGet(
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ServiceID => $ServiceID,
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IncidentState => 1,
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UserID => $Param{UserID},
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);
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next SERVICEID if !%ServiceData;
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# add service data
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$SearchList{NOTLINKED}->{Source}->{$ServiceID} = \%ServiceData;
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}
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return \%SearchList;
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}
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=head2 LinkAddPre()
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link add pre event module
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$True = $LinkObject->LinkAddPre(
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Key => 123,
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SourceObject => 'Service',
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SourceKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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or
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$True = $LinkObject->LinkAddPre(
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Key => 123,
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TargetObject => 'Service',
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TargetKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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=cut
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sub LinkAddPre {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Key Type State UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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return 1 if $Param{State} eq 'Temporary';
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return 1;
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}
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=head2 LinkAddPost()
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link add pre event module
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$True = $LinkObject->LinkAddPost(
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Key => 123,
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SourceObject => 'Service',
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SourceKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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or
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$True = $LinkObject->LinkAddPost(
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Key => 123,
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TargetObject => 'Service',
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TargetKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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=cut
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sub LinkAddPost {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Key Type State UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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return 1 if $Param{State} eq 'Temporary';
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return 1;
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}
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=head2 LinkDeletePre()
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link delete pre event module
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$True = $LinkObject->LinkDeletePre(
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Key => 123,
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SourceObject => 'Service',
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SourceKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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or
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$True = $LinkObject->LinkDeletePre(
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Key => 123,
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TargetObject => 'Service',
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TargetKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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=cut
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sub LinkDeletePre {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Key Type State UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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return 1 if $Param{State} eq 'Temporary';
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return 1;
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}
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=head2 LinkDeletePost()
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link delete post event module
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$True = $LinkObject->LinkDeletePost(
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Key => 123,
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SourceObject => 'Service',
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SourceKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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or
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$True = $LinkObject->LinkDeletePost(
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Key => 123,
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TargetObject => 'Service',
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TargetKey => 321,
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Type => 'Normal',
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State => 'Valid',
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UserID => 1,
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);
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=cut
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sub LinkDeletePost {
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my ( $Self, %Param ) = @_;
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# check needed stuff
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for my $Argument (qw(Key Type State UserID)) {
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if ( !$Param{$Argument} ) {
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$Kernel::OM->Get('Kernel::System::Log')->Log(
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Priority => 'error',
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Message => "Need $Argument!",
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);
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return;
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}
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}
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return 1 if $Param{State} eq 'Temporary';
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# update the current incident state type from CIs of the service
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# in order to ensure that the dynamic incident calculation is reset after
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# unlinking a CI which has been in an incident state
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$Kernel::OM->Get('Kernel::System::Service')->ServicePreferencesSet(
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ServiceID => $Param{Key},
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Key => 'CurInciStateTypeFromCIs',
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Value => '',
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UserID => 1,
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);
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return 1;
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}
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=head1 TERMS AND CONDITIONS
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This software is part of the OTRS project (L<https://otrs.org/>).
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This software comes with ABSOLUTELY NO WARRANTY. For details, see
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|
the enclosed file COPYING for license information (GPL). If you
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|
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
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=cut
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1;
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