108 lines
2.9 KiB
Perl
108 lines
2.9 KiB
Perl
# --
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# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
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# --
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# This software comes with ABSOLUTELY NO WARRANTY. For details, see
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# the enclosed file COPYING for license information (GPL). If you
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# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
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# --
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package Kernel::Modules::CustomerTicketPrint;
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use strict;
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use warnings;
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use Kernel::System::VariableCheck qw(:all);
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use Kernel::Language qw(Translatable);
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our $ObjectManagerDisabled = 1;
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sub new {
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my ( $Type, %Param ) = @_;
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# Allocate new hash for object.
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my $Self = {%Param};
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bless( $Self, $Type );
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return $Self;
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}
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sub Run {
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my ( $Self, %Param ) = @_;
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my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
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# Check needed stuff.
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if ( !$Self->{TicketID} ) {
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return $LayoutObject->ErrorScreen(
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Message => Translatable('Need TicketID!'),
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);
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}
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my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
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my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
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# Check permissions.
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my $Access = $TicketObject->TicketCustomerPermission(
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Type => 'ro',
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TicketID => $Self->{TicketID},
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UserID => $Self->{UserID},
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);
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# No permission, do not show ticket.
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return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' ) if !$Access;
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# Get ACL restrictions.
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my %PossibleActions = ( 1 => $Self->{Action} );
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my $ACL = $TicketObject->TicketAcl(
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Data => \%PossibleActions,
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Action => $Self->{Action},
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TicketID => $Self->{TicketID},
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ReturnType => 'Action',
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ReturnSubType => '-',
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CustomerUserID => $Self->{UserID},
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);
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my %AclAction = $TicketObject->TicketAclActionData();
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# Check if ACL restrictions exist.
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if ( $ACL || IsHashRefWithData( \%AclAction ) ) {
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my %AclActionLookup = reverse %AclAction;
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# Show error screen if ACL prohibits this action.
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if ( !$AclActionLookup{ $Self->{Action} } ) {
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return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' );
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}
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}
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# Get ticket data.
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my %Ticket = $TicketObject->TicketGet(
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TicketID => $Self->{TicketID},
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DynamicFields => 0,
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);
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# Assemble file name.
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my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
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my $Filename = sprintf(
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'Ticket_%s_%s.pdf',
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$Ticket{TicketNumber},
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$DateTimeObject->Format( Format => '%Y-%m-%d_%H-%M' ),
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);
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# Return PDF document.
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my $PDFString = $Kernel::OM->Get('Kernel::Output::PDF::Ticket')->GeneratePDF(
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TicketID => $Self->{TicketID},
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UserID => $Self->{UserID},
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Interface => 'Customer',
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);
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return $LayoutObject->Attachment(
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Filename => $Filename,
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ContentType => 'application/pdf',
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Content => $PDFString,
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Type => 'inline',
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);
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}
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1;
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