76 lines
1.8 KiB
Perl
76 lines
1.8 KiB
Perl
# --
|
|
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
|
|
# --
|
|
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
|
|
# the enclosed file COPYING for license information (GPL). If you
|
|
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
|
|
# --
|
|
|
|
package Kernel::System::Ticket::Event::TicketAppointments;
|
|
|
|
use strict;
|
|
use warnings;
|
|
|
|
use parent qw(Kernel::System::AsynchronousExecutor);
|
|
|
|
our @ObjectDependencies = (
|
|
'Kernel::Config',
|
|
'Kernel::System::Log',
|
|
'Kernel::System::Ticket',
|
|
);
|
|
|
|
sub new {
|
|
my ( $Type, %Param ) = @_;
|
|
|
|
# allocate new hash for object
|
|
my $Self = {};
|
|
bless( $Self, $Type );
|
|
|
|
return $Self;
|
|
}
|
|
|
|
sub Run {
|
|
my ( $Self, %Param ) = @_;
|
|
|
|
# check needed stuff
|
|
for my $Needed (qw(Data Event Config)) {
|
|
if ( !$Param{$Needed} ) {
|
|
$Kernel::OM->Get('Kernel::System::Log')->Log(
|
|
Priority => 'error',
|
|
Message => "Need $Needed!",
|
|
);
|
|
return;
|
|
}
|
|
}
|
|
for my $Needed (qw(TicketID)) {
|
|
if ( !$Param{Data}->{$Needed} ) {
|
|
$Kernel::OM->Get('Kernel::System::Log')->Log(
|
|
Priority => 'error',
|
|
Message => "Need $Needed in Data!",
|
|
);
|
|
return;
|
|
}
|
|
}
|
|
|
|
# loop protection: only execute this handler once for each ticket
|
|
if (
|
|
$Kernel::OM->Get('Kernel::System::Ticket')
|
|
->{'_TicketAppointments::AlreadyProcessed'}
|
|
->{ $Param{Data}->{TicketID} }++
|
|
)
|
|
{
|
|
return;
|
|
}
|
|
|
|
# handle ticket appointments in an asynchronous call
|
|
return $Self->AsyncCall(
|
|
ObjectName => 'Kernel::System::Calendar',
|
|
FunctionName => 'TicketAppointmentProcessTicket',
|
|
FunctionParams => {
|
|
TicketID => $Param{Data}->{TicketID},
|
|
},
|
|
);
|
|
}
|
|
|
|
1;
|